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Refund Policy

We offer a 30-day exchange-only policy on manufacturers’ defects.

Eligibility:

To qualify for an exchange, items must be eligible and received within 30 days of your original order shipment date (as printed on your packing slip).

Ineligible Items for Exchange:

- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Items returned in damaged/worn condition.
- Returns received after 30 days from the original order shipment date shown on the order invoice.
- Shipping charges, except in cases where The Foggy Coil has made a shipping error.

How to Make Your Return or Exchange:

Step 1: Contact The Foggy Coil via email (thefoggycoil@gmail.com) for Return Authorization.

Step 2: Place your item(s), including all original packaging in unworn condition, and the order invoice in a securely sealed shipping package.

Step 3: Once your items are packed for shipping, send the item(s) authorized for return to:

The Foggy Coil
6-644 Portland Street
Dartmouth, NS, Canada
B2W 2M3

Step 4: Ship your package from a Canada Post, UPS or FedEx outlet. Write down the tracking number so you can follow its journey. Be aware that leaving your package in a drop box or sending by ground method may add additional transit time and cause delays in processing your return. Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt. We will contact you via email once we process your return or exchange. Please note: we strongly encourage you to insure your package when you send it. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.

Questions? Email thefoggycoil@gmail.com.
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